Peer support & recovery and resiliency services
Magellan was among the first companies in the managed care field to recognize the pivotal and growing role of peer support specialists — people in recovery from mental health or substance use conditions, or parents/caregivers of children who have received services from child-serving systems.
Magellan is committed to transforming healthcare by expanding access to peer support and recovery and resiliency services while improving the healthcare system’s capacity to provide recovery-oriented and trauma-responsive care.
Through our evidence-based model of care, built around a compassionate, individualized approach, we provide
members access to the invaluable lived experience of peer support specialists, helping them improve their overall health and wellbeing, achieve life-changing recovery from a mental health or substance use condition, and build resiliency.
Lived experience that’s making a difference
Learn more about the range of innovative peer support services we offer, how we achieve positive results for our members and our efforts to ensure that life-changing support is widely available.
Innovative approach to peer support
Our model of care features a dedicated, internal workforce of peer support specialists who live in the same communities as our members and provide face-to-face support and connection to local resources.
We increase access to peer support services for members through our provider networks and partnerships with community-based, peer-run organizations across the country. These organizations serve adults, youth, and families. We also share our expertise through technical assistance, and education to grow peer support services and advance recovery and resiliency principles.
A big impact!
38% increase in 7-day follow-up after psychiatric hospitalization and 40% increase in 30-day follow up after psychiatric hospitalization for members receiving peer support.1
Whole health and wellbeing focus
Magellan peer support specialists are supporting each member they serve through a holistic-, social determinants of health-focus, rooted in the Eight Dimensions of Wellness model.
Our peer support specialists help members:
- Establish and achieve self-determined whole health goals that promote wellbeing and recovery, and ultimately transform lives
- Provide a structured approach to wellness planning to restore and maintain wellbeing
- Connect with community-based services, supports and resources, addressing social determinants of health, such as housing, education, and financial stability
Improved quality of life
98% of members reported that working with a peer support specialist helped them feel hopeful about their life.1
Empowering youth through peer support
Magellan Youth Leaders Inspiring Future Empowerment (MY LIFE) initiative provides recovery and resiliency-building opportunities for youth and young adults who have experience with child serving systems to create positive change for themselves and others in their communities. Founded in 2008, MY LIFE events have inspired thousands of youths and adults alike.
Improving health, improving lives
44% reduction in psychiatric inpatient utilization after engagement with a peer run respite.1
“My Certified Peer Specialist has helped me to identify goals and accomplish them. My CPS is friendly and supporting. Having a CPS is the best mental health service I have encountered outside of therapy. I am grateful for this service.”
−Magellan Behavioral Health of Pennsylvania member
1 Statistics from Magellan’s provider network