Immediate, confidential support when your workforce needs it most
Why Choose Magellan’s Critical Incident
Response (CIR) Process?
When unexpected traumatic events occur in or near the workplace, employees may experience significant emotional and physical impacts. Magellan’s directly contracted CIR team is specially trained to provide immediate, confidential support to help your organization navigate crises and foster resilience.
- Onsite and virtual support for your workforce
- 3,000+ CIRs conducted annually
- Specialized training in trauma response
- Expertise in group therapy dynamics, trauma consultation and grief work
- First Responder Network available
Comprehensive CIR Services
All services are voluntary, confidential and designed to:
- Foster resilience
- Reduce long-term impact
- Support recovery and a return to regular work life
Common triggers for CIR support include:
- Unexpected death of a co-worker
- Workplace injury
- Organizational restructuring or layoffs
- Natural disasters or public health emergencies
- Acts of violence (robbery, shooting, stabbing, terrorism)
Your Team’s Recovery Starts with One Call
Our proven CIR Process delivers results when you need them most
-
Immediate Expert Response
The moment you contact Magellan, a licensed clinician takes your call—no waiting, no transfers, no delays. We rapidly assess your situation and understand exactly what your team needs to begin healing. -
Customized Crisis Strategy
Every workplace crisis is unique. That’s why we craft a personalized action plan specifically designed for your team’s circumstances, culture and recovery goals—not a one-size-fits-all approach. -
Professional Onsite Leadership
Our experienced CIR counselors arrive ready to take charge. We provide both onsite and telephonic services, ensuring your workplace receives structured, professional support that helps employees process trauma and begin moving forward. -
Guaranteed Follow-Through
Recovery doesn’t end when we leave. Our commitment includes dedicated clinical follow-up within 2.5 days and again at 3-4 weeks—ensuring your team’s continued progress and identifying any additional support needs.
When crisis strikes, your employees deserve more than basic support-they deserve compassionate care that gets results and helps your employees recover stronger.
Prefer to connect by email? Reach out to us directly at MHCInfo@MagellanHealth.com—we’d love to hear from you and discuss how we can support your organization.