Member Experience

Fast access when your employees need it most

When your employees reach out for help, they need immediate support—not long hold times or delays. With Magellan’s EAP, members get fast access to licensed clinicians, ensuring they receive the right care at the right moment.

Why choose Magellan?

  • 13-second average speed to answer
  • 24/7/365 access to Magellan clinicians
  • Live chat for convenient online support
  • Less than 2% call abandonment rate
  • 90% first-call resolution

A Concierge Experience for Employees

Magellan’s Clinical Care Navigators (CCNs) do more than answer calls. Our CCNs deliver personalized, end-to-end care coordination that enhances employee wellbeing and reduces workplace disruption..

When an employee calls
Magellan, they receive:

  • Immediate emotional support from a licensed clinician
  • A clinical risk assessment (Routine | Urgent | Emergent)
  • Screening for Social Determinants of Health (SDOH) to address barriers like housing, food or transportation
  • A review of care options and treatment modalities
  • Concierge appointment scheduling to ease the burden of finding care
  • Referrals to additional employer-sponsored or community benefits that may add value

The Result: Better Outcomes for Your Workforce

  • Employees feel supported and cared for in the moment
  • Increased engagement with mental health and wellbeing resources
  • Reduced workplace impact of crises and unresolved issues
  • A partner you can trust to deliver consistent, high-quality employee support

Ready to support mental health for your employees and their families?

Fill out this short form to learn how your organization can get started with Magellan’s EAP—let’s create a healthier, more resilient workplace together!

Prefer to connect by email? Reach out to us directly at MHCInfo@MagellanHealth.com—we’d love to hear from you and discuss how we can support your organization.

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