Rights and responsibilities


As a Connect Nevada participant, you have certain rights and responsibilities. Your rights are important.


You have the right to:

  • Exercise your rights without regard to race, color, religion, sex, sexual orientation, or national origin; cultural or educational background; or the source of payment for your care.
  • Have all paperwork and procedures explained to your child and you, as their legal guardian, in a language that is easy to understand.
  • Be treated with respect and recognition of your dignity and right to privacy.
  • Receive culturally competent medical, psychosocial, and rehabilitative care; treatment and training, including prompt and appropriate medical treatment and care for physical and mental ailments and for the prevention of any illness or disability. All care must be consistent with standards of practice of the respective professions within the community.
  • Receive written information about Magellan Healthcare, Inc., its staff, providers in Nevada, programs and services, role in the treatment process, and your rights and responsibilities.
  • Request the name of the provider who has primary responsibility for your treatment planning and treatment, and the names and professional relationships of others who may provide your care.
  • Choose your qualified provider and ask for their work history and training.
  • Easily access care in a timely fashion.
  • Extend rights to any person who may have a legal responsibility to make decisions regarding your care on your behalf.
  • Receive treatment only if you, or your legal guardian, give informed consent in writing.
  • Receive as much information about any proposed treatment options as you may need to give informed consent or to refuse a course of treatment.
  • Receive information about clinical guidelines used in providing and managing your care.
  • Full consideration of privacy concerning your treatment, with confidential and discreet case discussion, consultation, and treatment. You have the right to be advised why any individual is present during your treatment or treatment planning.
  • The prompt development of a Plan of Care, with thorough reviews of treatment occurring at least every three months, and to inspect the records.
  • Participate actively in the development of your Plan of Care. The Plan of Care must provide for the least restrictive treatment procedures that may reasonably be expected to help you and allow you to refuse treatment as permitted by law.
  • Receive information about your diagnosis, proposed treatment, alternative treatment, risks and benefits, including no treatment, in language and terms you can understand. If you have a hearing impairment or do not speak English, you may request access to an interpreter.
  • Prompt and periodic discussion of your rights and treatment progress and reasonable requests for service.
  • Keep confidential all communications and records pertaining to your treatment. Written permission from you or your authorized representative shall be obtained before the records of your treatment can be made available to any person not directly concerned with your care or responsible for making payments for the cost of such care.
  • Be advised if any research or human experimentation is a part of treatment. You have the right to refuse to participate in such research projects.
  • Be informed of continuing treatment recommendations and referral and assistance in planning for post-discharge needs and services.
  • Freely file a Complaint/Grievance or Appeal and have Magellan help you do it.
  • Have the Complaint/Grievance procedure explained to you and your legal guardian in commonly used child- and family-friendly language.
  • Receive information about Magellan staff’s qualifications.

To learn more and get help, email Magellan at ConnectNV@MagellanHealth.com or call 1-833-396-4310 (TTY 711)           24 hours a day, 7 days a week.

Click here to learn more on the Complaints & Grievances and Appeals.


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