New EAP member website resources

Magellan Healthcare has created a new member website like no other, and we are excited to share it with you and your organization. The new website, Member.MagellanHealthcare.com, will transform your employee wellbeing experience.

Below, you’ll find helpful how-to guides, FAQs and four promotional toolkits.

We look forward to working with you on a seamless transition. Please contact your Magellan Healthcare Account Representative with any questions.

How-to guides and FAQs

How to create a new account

Read this for information on how to register/create a new account on Member.MagellanHealthcare.com

Read this for information on how to log into Member.MagellanHealthcare.com for the first time with an EXISTING MagellanAscend.com account user name (aka email address) and password

How to reset your password

Read this for information on how to reset your password Member.MagellanHealthcare.com

Client/Internal HR/Benefits FAQs

Read this for information on how to prepare your organization for the new member website.

Member/Employee FAQs

Share this information with your employees for information on the new website.

Promotional toolkits

Distribute and post these communications two to four weeks in advance of the launch.

Employee email: Coming soon

Spread the word with this customizable email. Review and revise the email to suit your organization’s needs and press send.

Client/Internal HR/Benefits FAQs

Read this for information on how to prepare your organization for the new member website.

Digital sign - English

Program this sign on TV screens, monitors, intranets and other digital media.

Digital sign - Spanish

Program this sign on TV screens, monitors, intranets and other digital media.

Poster - English

Print and hang this letter-sized poster in high-traffic areas or post it online.

Poster - Spanish

Print and hang this letter-sized poster in high-traffic areas or post it online.

Distribute this email one week in advance of the launch.

Employee email: Coming soon reminder

Review and revise the email to suit your organization’s needs and send to employees one week before the launch date.

Distribute and post these communications the day before/early the day of the launch.

Employee email: Go-live announcement

Announce the new member website with this customizable email. Review and revise the email to suit your organization’s needs. For your convenience, the Member FAQs are attached to the email.

Member/Employee FAQs

Share this information with your employees for information on the new website.

Launch flyer - English

Outlines website features and benefits for employees.

Launch flyer - Spanish

Outlines website features and benefits for employees.

Launch digital sign - English

On launch day, program this sign on TV screens, monitors, intranets and other digital media.

Launch digital sign - Spanish

On launch day, program this sign on TV screens, monitors, intranets and other digital media.

Launch poster - English

Print and hang this letter-sized poster in high-traffic areas or post it online.

Launch poster - Spanish

Print and hang this letter-sized poster in high-traffic areas or post it online.

Distribute this email one week after the launch.

Employee email: New website reminder

Remind your employees about the new member website. Review and revise the email to suit your organization’s needs.

New video!

Learn more about the features of the new member website in this 3-minute video. Share the link or download the video to share with your employees.

Access the video

Reminders!

Employees who visit MagellanAscend.com after the launch date will receive a message directing them to the new site.
Employees can log into the new site with their MagellanAscend.com user name and password. If they didn’t have an Ascend account, they can register on the new site.
Please update your websites and links with the new URL, Member.MagellanHealthcare.com to coincide with the launch date.